Domestic Shipment

We currently employ Skynet and POS MALAYSIA PARCELSERVICE as our domestic and regional courier to deliver goods and items to our customers located in Peninsular Malaysia, East Malaysia.

SHIPPING TRACKING

The consignment note tracking number will be updated in the customer's email. Customer could then use the tracking number to check the goods shipment status on the courier company website.

RETURN POLICY

Should there be any claims to return a product be made after purchasing and receiving the product by customer, the claims must be emailed directly to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with the following required details in the email:

Email subject: RETURNS - Invoice #: (Type in the specified invoice number)

Full Name: (Provide your full name)
Registered Email: (Provide the valid login email used in hotbuy2u.com)
Contact number: (Provide us your contact number so that we could contact you)
Invoice Number: (Refers to the specific invoice number)
Product(s): (Specify the product(s) you wish to return)
Reason of Return: (Refers to the reason why the product is being returned - i.e; manufacturing defects)
Additional Details: (Additional remarks about the product if any)

Once we receive the return email, we shall contact you as soon as possible.
Please note that the sending of the return email to us does not constitute to a sure return, as we will asess the claim and justify accordingly.